Rush Request GuidelinesUpdated a month ago

If a customer requests to receive their order earlier than the estimated ship window we are providing, the following steps must be followed:

1. Rush Request Form Submission:

   • A Rush Request Form must be submitted as a note in HubSpot before an expedited ship date (ESD) can be approved.
   • The requested ESD must be earlier than what is shown on the current production schedule.

2. Rush Fee Requirement:

   • A 20% rush fee is required for all expedited orders. 

3. Submission Timing:

   • The Rush Request Form must be submitted before the order is placed in Ready status to allow sufficient time for production review.

4. Payment Confirmation:

   • Payment must be fully processed before the order will be considered for the priority list.

Licensing Orders:

• We cannot guarantee an expedited Estimated Ship Date (ESD) to the customer until the order has been approved by Licensing.
• Approval may be obtained through Jeff, and we can submit the request to Licensing; however, a rush ESD cannot be confirmed for the customer until we receive a response. This is due to the fact that licensing vendors may take more than two days to provide feedback. Additionally, we often receive revised artwork requests from vendors, which can further delay response times and impact the ESD shipping window.