We collected all your most frequently asked questions to help you complete your order.
Retail: We do offer an assortment of unembellished stock products available at a tiered discount off the retail price, you can find that assortment here. If you have any questions or would like to open an account for stock products, please email jco
More often than we would like, people confuse us with a Canadian retail chain of stores called "boathouse". Below are the differences between the two companies, which are completely unaffiliated. BOATHOUSE (aka Boathouse Sports) is a brand of elite a
FAQ: My order status says "Fulfilled" - does that mean that it has shipped?. This means that your order has been processed by our Customer Service Team and sent to our Art Department for production art approval. You will receive a separate email for
FAQ: What is a gusset?. Our trademark proprietary Orbital Shoulder Gusset™ allows for total upper body mobility without restriction. Mesh panels sewn directly into the shoulders adapt to even the longest reach. The mesh gussets, along with the back c
FAQ: How long does it take for my Custom Order to ship?. All of our custom products are handmade to order from raw materials here at our factory in Philadelphia. Our standard lead time from order placement to shipment is 4 weeks. *Due to our peak sea
We are happy to assist you with this request!. For Custom Orders:Please contact [email protected] with the following information:. For Team Orders:
Need help locating your sales rep?. Not a problem. Please check out our guide here:. Contact Your Local Sales Rep
Custom-designed products cannot be returned or exchanged. All sales are final. If there is a manufacturing error with your custom-designed products, please customer service to arrange for a repair. CUSTOM SHIPPING. If you have ordered Custom garments